Shopify Brand Manager

Remote

Full Time

Experienced

Join GrowthAssistant as a Shopify Brand Manager!

We are seeking a dedicated Shopify Brand Manager to join our team! In this role, you will be responsible for managing our Shopify storefront and creating a strong online community presence. You’ll work directly with customers to address inquiries, track orders, and manage artwork-related questions while driving improvements in the user experience. If you have a passion for brand management, community engagement, and Shopify, we’d love to hear from you!

Salary Range: PHP 70,000 - 85,000/month

Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results.

The Benefits

Work Set-up: Permanent Work From Home
Bonuses:
- Attendance Bonus of $ 25 for every monthly perfect attendance
- Performance Bonus
- Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 years in service
- Referral Bonus of $ 300 for every successful referral
Holiday Paid Time Off (PTO) for 7 days in a year
Paid Time Offs (PTO) for 6 days in a year
Health Card Plan

Work Schedule: Amenable to working in any US time zone (Monday - Friday)

Key Responsibilities:

Customer Engagement: Serve as the community manager on Shopify, responding to 5-10 customer inquiries per day via email and chat, fostering a positive online experience.
Artwork and Order Management: Address artwork-related questions from production teams, identify and resolve issues, and communicate with customers on discrepancies. Track and spot-check order volume to ensure accuracy and efficiency.
Data-Driven Insights: Aggregate and analyze customer behavior data, sharing insights and reports to inform customer engagement strategies and improve the online experience.
Community Feedback: Actively review user feedback to suggest UX improvements and recommend new Shopify apps to enhance the storefront.
Catalog & Listing Management: Support product listings, image uploads, and catalog management, troubleshooting any listing or shipping issues with Shopify support.
Reporting and SOPs: Provide ad-hoc reporting, dashboards, and actionable insights to stakeholders, and create/update SOPs to ensure efficient role-related processes.

Qualifications:

Experience: 2+ years in brand management or community engagement on Shopify.
Technical Skills: Basic to intermediate skills in Sheets/Excel for data aggregation and reporting.
Process Management: Experience in creating and updating SOPs to streamline workflow.
Customer Focus: Strong understanding of customer needs and experience in community management.
Availability: Ability to work in EST time zone.

Nice-to-Have Qualifications

Familiarity with Slack and Gmail for efficient internal communication.
Experience in recommending apps and features to enhance Shopify customer experience

If you’re ready to make a meaningful impact in our Shopify community and drive exceptional customer experiences, apply today!

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Shopify Brand Manager

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