Customer Service - Tech Support
Philippines
Full Time
Mid Level
GrowthAssistant is looking for a Customer Service - Tech Support for a hotel technology company in the US. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.
The Benefits:
- Work From Home
- Attendance, Performance, and Referral Bonuses
- Paid Holidays and Time Offs
- Health Insurance Card
- Salary range: Php 40,000 - 50,000 per month
CORE TASKS:
- Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
- Reference Knowledge Base & internal resources to find relevant answers
- Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
- Follow processes to escalate inquiries as necessary
MUST-HAVE:
- 2+ years experience with Zendesk or similar ticketing platform (Zendesk strongly preferred)
- Prior experience doing technical support for a SaaS / B2B software company
NICE-TO-HAVE:
- Advanced technical skills and understanding
GROW-INTO:
- Handling more complex support cases
- Become a subject matter expert
Jumpstart your application by filling out our application form! We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow and take on more responsibilities along the way.
Apply for this position
Required*