E-Commerce Customer Support Assistant

Remote

Full Time

Mid Level

GrowthAssistant is seeking a skilled and motivated E-Commerce Customer Support Assistant. This role involves providing exceptional service by addressing inquiries, troubleshooting issues, and tracking customer feedback. In this role, you will ensure accurate and consistent responses, and escalate complex issues when necessary to ensure timely resolutions and a seamless customer experience.
Salary: Up to Php 60,000 depending on experience

The Benefits:

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

The Requirements:

1+ years experience with Gorgias or similar Customer Service/Ticketing tools
2+ years experience in Customer Service
1+ years experience with Shopify or similar E-commerce platforms
Strong verbal and written communication skills

The Role:

Respond to inquiries using client-provided macros and scripts
Track feedback/requests in client-provided platform (Gorgias)
Answer customer queries related to products/service
Provide accurate support for FAQs and troubleshooting
Escalate Tier 2 inquiries when necessary

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Are you 18 years of age or older?

Are you willing to work the graveyard shift for 8 hours between 8:00 PM to 9:00 AM Philippine Time?
This is a Full Time role with a fixed schedule (8 hours a day, 5 days a week*

Are you willing to use a time tracker tool like HubStaff?
Note: Our time tracker only takes screenshots and tracks mouse and keyboard activity, but we appraise your performance based on your output.*

This role offers a monthly salary up to Php 60,000 depending on experience. Please confirm if your salary expectations are within this range. If not, indicate your expected salary*

Do you have any appointments/events that will require you to go on leave for the next 3 months from your hire date? If yes, list all the dates. If none, write N/A*

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2. Internet Speed*

Do you have experience using Customer Support Ticketing Tools?*

What Customer Support Ticketing tools have you used? Write NA if no Experience*

Which companies have you used these Customer Support Ticketing tools? Write NA if no Experience*

Do you have experience with E-Commerce tools/websites?*

What E-commerce tools/sites have you used? Write NA if no Experience*

Which companies have you used these E-Commerce tools/sites? Write NA if no Experience **

Which Companies found on your resume have you worked the full (8 hours) Graveyard/Night shift?
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I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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Welcome to GrowthAssistant's Career Page! Opportunities ranges from Digital Marketing to Customer Service.

E-Commerce Customer Support Assistant

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