Customer Success Agent – Ticketing Support

Remote

Full Time

Mid Level

GrowthAssistant is seeking a skilled and motivated Customer Success Agent – Ticketing Support. This role involves providing exceptional service by addressing inquiries and troubleshooting issues via email or chat. In this role, you will ensure accurate and consistent responses, and escalate complex issues when necessary to ensure timely resolutions and a seamless customer experience.

Salary: Up to Php 60,000 depending on experience

The Benefits:

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

Must Have:

2+ years in customer support management or related roles.
Experience managing ticketing systems (e.g., Zendesk, Freshdesk).
Strong problem-solving skills and ability to handle high-pressure situations.
Excellent written communication skills.
Leadership/Supervisory experience is a plus

Core Tasks:

Monitor and manage customer support through a ticketing system (email and live chat).
Provide direct resolution for mid- to high-level tickets escalated from an external team.
Identify patterns in support issues to flag potential sitewide problems and coordinate resolutions.
Maintain high customer service standards and implement strategies to reduce response times.
Collaborate with the Customer Experience Director to refine support workflows and processes.
End-of-day recap via Discord.

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Who referred you to this position? Enter their first and last name here.

Are you 18 years of age or older?

Are you willing to work the graveyard shift for 8 hours between 8:00 PM to 9:00 AM Philippine Time?
This is a Full Time role with a fixed schedule (8 hours a day, 5 days a week*

Are you willing to use a time tracker tool like HubStaff?
Note: Our time tracker only takes screenshots and tracks mouse and keyboard activity, but we appraise your performance based on your output.*

This role offers a monthly salary up to Php 60,000 depending on experience. Please confirm if your salary expectations are within this range. If not, indicate your expected salary*

Do you have any appointments/events that will require you to go on leave for the next 3 months from your hire date? If yes, list all the dates. If none, write N/A*

When are you available to start?*

List all the necessary details.
1. Computer Processor and RAM details of your own device
2. Internet Speed*

Do you have experience using Customer Support Ticketing Tools?*

What Customer Support Ticketing tools have you used? Write NA if no Experience*

Which companies have you used these Customer Support Ticketing tools? Write NA if no Experience*

Do you have experience working as an online community manager or moderator?*

Which Companies have you had experience as an Online Community or Moderator? Write NA if no experience. **

List all the online platforms that you moderated or managed in you previous work experiences. Write NA if no experience **

Which Companies found on your resume have you worked the full (8 hours) Graveyard/Night shift?
Write NA if no experience*

As part of our standard process, we require professional references for a background check once shortlisted. Are you willing to undergo a background check and provide professional references?*

List your professional character references here (name, job title, company, email, contact #).

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Reference 2:
Reference 3:
Note: References will only be contacted in the final stages of the application process.*

I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

Human Check*

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Welcome to GrowthAssistant's Career Page! Opportunities ranges from Digital Marketing to Customer Service.

Customer Success Agent – Ticketing Support

Must Have:

Core Tasks:

Apply for this position