Healthcare Scheduling & Support Specialist

Remote

Full Time

Mid Level

GrowthAssistant is seeking a skilled and motivated Healthcare Scheduling and Support Specialist who will facilitate patient access to therapy by processing referrals, coordinating with healthcare providers, and ensuring smooth transitions into care. The GrowthAssistant will also manage scheduling, respond to client inquiries, and collaborate across teams to resolve booking and availability concerns while following established workflows and maintaining excellent patient support.

Salary: Up to Php 60,000 depending on experience

The Benefits

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

Core Tasks

Receive and process mental health referrals from providers, care centers, and patients, ensuring timely follow-up communications and confirmations (based on existing SOPs and cadence)
Coordinate with primary care offices, psychiatry practices, and higher level of care facilities (e.g., IOP) to ensure warm transition of patients into care
Respond to general client inquiries and support requests in a timely, caring, and professional manner
Collaborate with other teams to resolve any issues or escalations related to bookings, availability, or provider concerns
Assist clients with questions, and guide them through the booking process as needed
Review the availability in the insurance platform, and making changes based on workflows
Communicate over mostly email, but also calls and chats as needed
Follow provided workflows, SOPs and templates as updated
Provide great service and care to help patients schedule therapy

Must Have:

2+ years of experience in booking coordination, medical scheduling, or a similar role
2+ years of experience using Zendesk (or any CRM, Zendesk is preferred)
2+ years experience in basic to intermediate Excel/Google Sheets
Experience managing availability in scheduling or booking systems
Ability to utilize and reference multiple systems simultaneously
Strong organizational skills and attention to detail
Ability to learn multiple systems including scheduling tools, Electronic Health Records (EHR) systems, insurance verification, etc.
Effective communication and problem-solving skills
Ability to work US time zones

Nice to Have:

Experience in healthcare, specifically mental healthcare is ideal
Experience with HIPAA

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Are you willing to work the graveyard shift for 8 hours between 8:00 PM to 9:00 AM Philippine Time? This is for a Full Time role with a fixed schedule (8 hours a day, 5 days a week)*

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This role offers a monthly salary up to Php 60,000 depending on experience. Please confirm if your salary expectations are within this range. If not, indicate your expected salary*

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I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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Healthcare Scheduling & Support Specialist

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