Collections Specialist

Remote

Full Time

Mid Level

GrowthAssistant is seeking a skilled and motivated Collections Specialist. This role involves managing client accounts by reaching out to clients regarding outstanding payments and ensuring timely follow-ups on overdue balances. This role requires careful account analysis to determine the best approach for communication, and you will be responsible for maintaining detailed records of all interactions. You will also work closely with internal teams to provide updates on case statuses and may occasionally support additional sales-related initiatives.

Salary: Up to Php 60,000 depending on experience

The Benefits:

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

The Requirements:

Excellent verbal and written communication
Experience with SaaSOptics or similar tool
Experience with Zendesk or similar tool

The Role:

Proactive outreach to clients on pending bill due date (25-50 calls per day)
Reactive outreach to clients with delinquent bills (25-50 calls per day)
Research and analyze accounts prior to initiating client contact, examine account status and details
Maintain complete records on all accounts including detailed notes on collection efforts
Advise clients of proper payment schedules following company policy
Maintain communication with POC regarding case status
Other sales-related tasks will be assigned from time to time

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Are you willing to work the graveyard shift for 8 hours between 8:00 PM to 9:00 AM Philippine Time?
This is for a Full Time role with a fixed schedule (8 hours a day, 5 days a week)*

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This role offers a monthly salary up to Php 60,000 depending on experience. Please confirm if your salary expectations are within this range. If not, indicate your expected salary*

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Do you have experience using a Billing and Revenue tool?*

If Yes, which of the Billing and Revenue tools have you had experience with? Choose N/A if no Experience* SaaSOpticsChargebeeRecurlyZouraPaddleOthers - List them down on the next itemN/A

List down the Billing and Revenue tools you have used that are not on the list on the previous question. Write N/A if you have nothing to add*

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I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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Collections Specialist

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