Healthcare Referral Coordinator

Remote

Full Time

Mid Level

GrowthAssistant is seeking a skilled and motivated Healthcare Referral & Scheduling Coordinator to support mental healthcare operations by managing incoming referrals, scheduling appointments, and ensuring smooth transitions for clients into therapy services. You will serve as a key point of contact between our organization, care providers, and patients—helping to facilitate timely, high-quality access to mental healthcare.

Salary: Up to Php 60,000 depending on experience

The Benefits

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

Core Tasks

Referral Coordination

Receive and process inbound mental health referrals from primary care providers, psychiatric practices, higher levels of care (e.g., IOP), and patients.
Monitor referral channels (email, text, phone, portals) and ensure confirmation and follow-up in a timely manner. Assign or escalate referrals appropriately based on internal workflows.
Maintain accurate records of referral activity in Zendesk or other tracking systems.
Communicate referral status updates to partners and escalate issues as needed.
Collaborate with internal teams (e.g., Client Experience, Care Navigation) to ensure referrals are triaged effectively.

Scheduling Support

Assist clients in navigating the therapy booking process with professionalism and empathy.
Respond to client inquiries via email and phone, providing timely and caring support.
Review provider availability in scheduling and insurance platforms, and make updates as needed per standard operating procedures.
Coordinate with external providers and care centers to ensure a warm transition into care.
Resolve scheduling conflicts and booking issues in coordination with other teams.

Must Haves

Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Comfortable working in fast-paced environments and managing multiple systems.
Tech-savvy, with the ability to learn new tools quickly.
Availability to work standard US Eastern Time business hours

Preferred

2+ years experience in medical scheduling, referral coordination, or similar client-facing support roles.
Familiarity with Zendesk or similar CRM/ticketing systems (Zendesk preferred).
Experience in mental health or healthcare settings and knowledge of HIPAA standards.
Intermediate proficiency in Google Sheets or Excel.
Experience managing availability in scheduling or EHR systems.
Background working with Electronic Health Records (EHR), insurance verification tools, or telehealth platforms.

Perks & Benefits

Attendance Bonus: $25/month for perfect attendance
Yearly Performance Evaluation
Anniversary Bonus: PHP 5,000 (1st year), PHP 10,000 (2nd–4th years)
Referral Bonus: $300 per successful hire
Paid Time Off (PTO/Leaves):
7 days Holiday PTO
6 days PTO
Healthcare Plan provided

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Healthcare Referral Coordinator

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