Client Operations & Business Development Support

Core Responsibilities

• Lead Generation Support (Execution-Focused)
  • Build and manage targeted lead lists using LinkedIn Sales Navigator (primary tool)
    • 20 leads per day
    • 100 leads per week
  • Execute outbound connection requests and follow-up messages based on defined criteria
  • Track leads, responses, and status updates accurately
  • Route interested leads and replies directly to the founder
  • Support additional outreach tools (e.g., Apollo) as needed
  • This role supports strategy ownership and execution of lead generation, not closing.
     
• Lead Nurturing & Relationship Management (High Priority)
  • Own the ongoing nurture process for warm and existing leads
  • Proactively follow up with past prospects, contacts, and ongoing conversations
  •  Strategize with the client and execute nurture campaigns such as:
    • Holiday or seasonal touchpoints
    • Follow-ups tied to articles, thought leadership, or announcements
    • Outreach around timely opportunities (e.g., grants, funding cycles)
  • Draft and send follow-up messages and emails on behalf of the founder using agreed messaging
  • Maintain consistent touchpoints throughout a long sales cycle
     
• Client & Stakeholder Support (Client-Facing)
  • Join client and prospect calls as a delegate for the founder when needed
  • Serve as a professional presence on calls:
    • Take notes
    • Track decisions and action items
    • Clarify next steps
  • Send post-call summaries and follow-ups on the founder’s behalf
  • Act as a reliable point of contact for coordination, scheduling, and communication
  • Escalate risks, blockers, or opportunities proactively
     
• Project Management & Delivery Oversight
  • Track 2–3 active client projects at a time
  • Maintain visibility into:
    • Project scope and deliverables
    • Timelines and milestones
    • Client expectations and next steps
  • Follow up internally and externally to ensure work stays on track
  • Prepare concise updates so the founder has full situational awareness
  • Support contract and payment follow-ups as needed (status checks, reminders, troubleshooting)
     
• Executive & Operational Support
  • Act as a right-hand support to the founder across client-facing and operational work
  • Translate high-level ideas into clear plans, timelines, and task lists
  • Bring structure, organization, and momentum to day-to-day execution
  • Anticipate needs and take initiative without waiting for instruction
  • Ensure nothing “falls through the cracks” across sales, projects, and client relationships
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• Key Outcomes for Success
  • Leads are consistently nurtured with clear, timely follow-ups
  • Clients feel supported, informed, and well-coordinated
  • Projects move forward smoothly with minimal founder intervention
  • The founder gains leverage, visibility, and confidence that execution is handled
  • Communication is proactive, clear, and professional at all times

• Strong spoken and written English communication skills
• Comfortable being client-facing and joining calls on camera
• Experience in project coordination, account management, or executive support
• Familiarity with LinkedIn Sales Navigator and CRM-style tracking
• Familiarity with tools like HubSpot, Apollo, Notion, or similar systems
• Highly organized with strong follow-through and attention to detail
• Self-starter who can work independently and take ownership
• Comfortable operating in a fast-changing, relationship-driven environment

• Experience supporting founders, consultants, or small professional services teams
• Background in business development, client success, or account management
• Experience with long sales cycles (consulting, education, B2B services)