IT Support Specialist

CORE TASKS:

• Provide a white glove end user support to company employees facing hardware, software, email delivery, account access issues, and more
• Perform end-to-end IT functions related to employee onboarding and offboarding
• Install, configure, and manage inventory of computer hardware, operating systems, and applications in the Apple/Macbook ecosystem
• Manage Google Workspace accounts, access, and application suite, including Gmail, Drive/Docs, Calendar, Groups, and more
• Support all company productivity software solutions including Dropbox, Microsoft Office suite, Slack, and more
• Manage company IT expenses

MUST-HAVE:

• Experience providing high-quality support to remote/work from home staff
• 2-5 years of experience (internship experience counted towards this minimum)
• Familiarity with Google Workplace collaboration suite (past experience with O365 is acceptable as well) 
• Understanding of mobile device management especially for a primarily remote staff
• Experience supporting various SaaS based solutions (Dropbox, Slack, LastPass, iCloud, Mailchimp, etc)
• Experience with managing IT inventory (i.e. both hardware and software licenses) for a company
• Knowledge of the Apple ecosystem including supporting both the hardware and operating systems