IT Help Desk Assistant

Philippines

Full Time

Experienced

GrowthAssistant is looking for an IT Help Desk Assistant to support one of our clients in the healthcare industry. In this role, you’ll be the first line of support for resolving technical issues, ensuring smooth day-to-day operations for the client’s internal teams.

Company Benefits:

Work from home
PTO and Paid Holidays
Health insurance
Salary Range: PHP70-80K/month

Core Tasks:

Field and resolve Level 1 support tickets via Zendesk and Slack help channels
Troubleshoot common issues including password resets, multi-factor authentication (MFA) resets, and login/access errors
Set up and manage user accounts and profiles, primarily for contractors, based on established onboarding guidelines
Walk less technical users through account setup processes via Slack and Zendesk, and over Zoom when needed
Execute provisioning and deprovisioning tasks for contractors using prebuilt scripts, automated workflows, or manual steps (e.g., deactivating users in systems)
Support and collaborate with an internal IT team of three, sharing responsibility across the help desk
Maintain and update internal documentation and standard operating procedures in Notion
Monitor ticket queues in ZenDesk and help channels to ensure timely and consistent support
Surface recurring issues or workflow friction points to suggest improvements

Must-Have:

2+ years in a help desk, IT support, or technical customer service role
Proficiency with workspace and support tools including: Okta(or similar tool), Google Workspace, Slack, Zoom, Zendesk, and Notion
Comfortable with executing scripted or step-by-step provisioning/deprovisioning tasks
Strong troubleshooting skills with the ability to communicate clearly and patiently—especially with less technical user
Detail-oriented with a strong ability to follow and improve repeatable workflows
Strong written and verbal English communication skills
Availability to work 10:30am - 7:30pm EST

Nice to Have:

Prior experience supporting remote contractors or non-technical users
Certifications such as CompTIA A+, Google Workspace Admin, or Okta Certified Professional (not required, bonus)

If you're customer service-oriented, tech-savvy, and excited about working in a dynamic environment, we’d love to meet you!

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Do you have at least 2 years of experience providing help desk support for any IT and technical concerns?*

Do you have experience with tools like Okta (or a similar tool), Google Workspace, Slack, Zoom, Zendesk, and Notion?*

Are you amenable to working in the graveyard shift?*

Are you comfortable working with a time-tracking tool?*

I hereby declare that all information provided in my application to GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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IT Help Desk Assistant

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