Creator Community Assistant

Remote

Full Time

Mid Level

We are looking for a Creator Community Assistant to join our growth marketing team. This teammate will serve as the digital voice of a clinical skincare brand developed by dermatologists and designed for all skin tones. They will manage the end-to-end process of community engagement and influencer marketing — from building relationships in DMs and comments, sourcing and supporting content creators, coordinating contracts and branding guidelines, assisting with fulfillment/logistics, managing ongoing campaigns, identifying viral content and UGC, to tracking performance and social sentiment.

This is a great opportunity for someone who is passionate about skincare, fluent in TikTok and Instagram culture, and eager to grow with a mission-driven brand that puts authenticity and inclusivity at the center of everything they do.

Salary Range: up to PHP 80,000 per month ($8/hr-$8.2/hr)
Note: Rate/Salary will depend on your current competencies matched to the position's job description and requirements based on the assessment results.

The Benefits

Work Set-up: Permanent Work From Home
Bonuses:
Attendance Bonus of $ 25 for every monthly perfect attendance
Performance Bonus
Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 years in service
Referral Bonus of $ 300 for every successful referral
Holiday Paid Time Off (PTO) for 7 days in a year
Paid Time Offs (PTO) for 6 days in a year
Prepaid Health Card

The Role

Monitor and respond to DMs and comments on TikTok and Instagram, maintaining a consistent and on-brand tone of voice
Engage daily with influencers, content creators, and our broader audience — answer questions, hype up creators, and participate in trending conversations
Build and nurture relationships with existing influencers, creators, and superfans
Occasionally research and compile lists of qualified influencers based on set criteria (follower count, engagement, content alignment, estimated CAC, etc.)
Track social sentiment, competitor activity, FAQs, and emerging conversation trends to inform content and product strategies
Identify UGC and potential creator collaborations and flag them to the marketing team
Partner with the social and creative teams to ensure a unified brand voice across all channels
Maintain and update community engagement trackers and tools via Google Sheets or Excel
Grow into a role that includes supporting influencer contract finalization
Assist with general operations and ad-hoc marketing support as needed

The Requirements:

2+ years of experience in community management or social media engagement
1+ years of hands-on experience with TikTok and Instagram, including a strong understanding of platform trends and internet culture
Excellent written and verbal communication skills, with the ability to craft authentic, human, and on-brand responses
Intuitive understanding of tone — knowing when to be witty, warm, educational, or supportive, and how to shift between them seamlessly
Proficiency in Google Sheets or Microsoft Excel
A genuine passion for connecting with people and building online communities
Ability to work PST hours

Nice-to-Haves

Familiarity with tools such as Sprout, Later, or Notion
Experience using Gmail and Slack for team communication
Interest in beauty, skincare, or luxury lifestyle brands
Awareness of key players and trends within the American beauty industry

We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow and take on more responsibilities along the way. Join our team now!

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Which Companies (found on your resume) have you worked as an Community & Influencer Manager and what specific tasks have you performed?*

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Are you willing to work the graveyard shift for 8 hours between 8:00 PM to 9:00 AM Philippine Time?* YesNo

Are you willing to work full-time (40 hours per week) with an assigned or fixed work schedule?* YesNo

This role offers a monthly salary up to Php 80,000, depending on experience. Please provide your actual expected rate.*

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Can you describe a time when you had to engage with followers or respond to comments on social media? How did you determine the tone of your responses, especially in situations where the comment might be critical or a compliment?*

Have you ever used direct messages (DMs) to build relationships with followers or influencers? If so, can you walk us through an instance where that engagement turned into something meaningful for the brand or community?*

In your experience, how would you approach responding to negative feedback or complaints on social media? Can you provide an example where you had to manage a potentially challenging interaction?*

Have you ever been responsible for increasing engagement within an online community or social media platform? What strategies or approaches did you use to encourage more interaction from your followers?*

Have you had any experience identifying trending topics or viral moments on social media? How would you approach determining whether or not to engage with these trends for your brand?*

How would you assess the health of an online community? What indicators would you look for to determine if the community is thriving, and how would you address any areas that might be lacking?*

If you’ve worked with influencers in the past, how did you go about building and maintaining a relationship with them over time? What’s your approach to ensuring that those relationships stay positive and beneficial?*

Have you been involved in selecting influencers for campaigns? What factors or criteria would you consider when choosing the right influencer for a brand? If you haven’t done this before, how would you go about learning the best practices?*

Have you been part of the process where you collaborated with an influencer to create content or promote a product? How did you handle the logistics and ensure that the collaboration ran smoothly?*

Do you have an experience facilitating the contract closing process? What steps would you take to ensure clear communication and a smooth process?*

Have you ever tracked the performance of influencer campaigns or community engagement efforts? What metrics would you focus on to determine whether a campaign was successful, and how would you report these findings?*

If you’ve created performance reports in the past, what types of metrics did you track? How did you ensure that the data you presented was actionable and valuable to your team?*

Have you used any tools for community management, influencer outreach, or reporting (such as Sprout, Later, Notion, Excel, Google Sheets)? If so, how did you use them, and what features did you find most helpful in your previous roles?*

What types of brands or industries have you worked with in the past? Were these mostly in beauty, fashion, tech, lifestyle, or something else? What kind of audience or customer did they usually target?*

Have you worked with just one brand at a time, or were you part of an agency where you handled multiple brands or clients at once? Based on your past experience, how many brands or clients were you able to manage at the same time, and how did you stay organized across all of them?*

Please provide other tools that you used. (Ex: for community management, influencer/affiliate tools, crm, project management, social media, email marketing, photo / video editing tools etc)*

Is your community engagement & influencer marketing experience primarily focused on US brands and US-based influencers? If not, which regions or markets have you worked with the most?*

I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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Creator Community Assistant

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