Customer Success Operations Assistant
Remote
Full Time
Lifecycle
Experienced
Join GrowthAssistant as Customer Success Operations Assistant!
We’re hiring a Customer Success Operations Assistant to support a growing Customer Success team by keeping workflows organized, data accurate, and day-to-day operations running smoothly. Reporting to the Head of Customer Success, this role plays a key part in supporting team growth and operational efficiency.
Salary Range: PHP 80,000 - 90,000 per month
Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results.
The Benefits
- Work Set-up: Permanent Work From Home
- Bonuses:
- Attendance Bonus of $ 25 for every monthly perfect attendance
- Performance Bonus
- Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 to 3 years in service
- Referral Bonus of $ 300 for every successful referral
- Holiday Paid Time Off (PTO) for 7 days in a year
- Paid Time Offs (PTO) for 6 days in a year
- Healthcare Plan
Responsibilities:
- Data Entry & Record Maintenance
- Enter and update information across HubSpot, Vitally, Google Sheets, and internal trackers.
- Maintain templates, checklists, and documentation; ensure all materials remain accurate and current.
- Mark tasks complete, update task statuses, and manage recurring workflow items for the CS team.
- Complete customer cancellation records as part of the audit process (~10-20 records daily once ramped).
- Perform data prep work for larger organizational initiatives and reporting needs.
- Candidate Management (Hiring Support)
- Coordinate with an external recruiter to progress candidates through interview stages.
- Manage internal referral candidates end-to-end, including communication, scheduling, and status updates via Greenhouse ATS.
- Communicate with candidates professionally and promptly across email and Slack.
- Coordinate interview scheduling, candidate follow-ups, and status updates.
- Ensure a clean, positive, and efficient candidate experience aligned with Numa’s brand voice.
- Calendar & Task Management
- Assist with scheduling internal or candidate meetings.
- Prepare the CS team’s daily workflow by ensuring key tasks, reports, and checklists are ready at the start of the day.
- Operational Support for Customer Success
- Support the CS managers by tracking delegated tasks and following through to completion.
- Flag blockers, issues, or delays proactively, with clear and concise communication.
- Maintain organized records within CRMs and operational systems to support customer success workflows.
Qualifications:
- Strong written and verbal English communication; able to interface with candidates and internal teams professionally.
- Ability to take initiative and work proactively.
- Strong ownership and accountability, with an ability to follow through on tasks, taking responsibility for accuracy and escalating risks early.
- Ability to learn new tools quickly (e.g., Vitally, internal platforms).
- Highly organized, detail-oriented, and reliable with administrative workflows.
- Strong written and verbal communication skills.
- Comfortable executing repetitive, process-driven tasks with consistency and accuracy.
- Experience with:
- Email & Slack
- HubSpot CRM or comparable CRM experience (ex. Salesforce)
- Google Workspace (Docs, Sheets, Drive)
Nice to have:
- Experience optimizing templates, documentation, or operational workflows.
- Prior experience supporting Customer Success teams.
- Experience in SaaS, automotive, or communications platform environments.
- Background in recruiting coordination or candidate management.
- Experience with additional CRMs or workflow tools.
If you're ready to take on a high-impact operations role in a fast-paced environment, apply today!
Apply for this position
Required*