Community & Reputation Management Specialist

Remote

Contracted

Mid Level

Join GrowthAssistant and help our clients build stronger online communities and trusted brand reputations.

We’re looking for a Community Engagement & Reputation Management Specialist who thrives on connection, consistency, and communication. You’ll be the voice of multiple brands — engaging audiences, managing feedback, and ensuring every comment, message, or review is acknowledged with professionalism and empathy.

💰 Compensation & Benefits

💸 Competitive salary based on experience and skill set

🩺 Health card for you + 1 dependent

👶 Parental benefits

🌴 Paid leaves & holidays off

🎁 Referral & performance incentives

🚀 About the Role

In this role, you’ll monitor and respond to conversations across social and review platforms, ensuring our clients’ communities feel heard, valued, and supported. You’ll manage engagement workflows, track performance, and proactively flag potential brand risks.

Your work will help protect and enhance brand reputation while providing valuable insights that inform marketing and customer experience strategies.

🎯 Core Responsibilities

Monitor Meta (Facebook & Instagram) and major review/feedback sites daily.
Track and respond to all comments, mentions, DMs, and reviews promptly and accurately.
Draft brand-aligned, timely responses following client voice guidelines and FAQs.
Escalate sensitive topics or potential risks to internal teams or client contacts quickly.
Maintain organized logs and reports of engagement activity, response times, and volume.
Provide community sentiment insights and recurring questions to support social/marketing teams.
Ensure no comment or interaction goes unanswered within established SLAs.
Compile weekly/monthly reports summarizing review trends, ratings, and sentiment.
Identify opportunities to highlight positive feedback and strengthen brand perception.

✅ Must-Have Qualifications

1–2 years of dedicated experience in community management or social media moderation.
Familiarity with Meta Business Suite or similar social media management tools.
Excellent written communication and attention to detail, grammar, and tone.
Proven ability to multitask across multiple client accounts and maintain organization.
Experience with tracking systems (Google Sheets, Excel, or project management tools).
Prior experience monitoring and managing online reviews (Google, Trustpilot, Yelp, BBB).
Strong judgment and ability to identify brand/reputation risks quickly.

🌈 Nice-to-Have Skills

Experience with Sprout Social, Hootsuite, or Sprinklr.
Agency or multi-brand community management background.
Familiarity with social listening and sentiment analysis tools.
Experience with reputation management platforms (Reputation.com, Podium, Yext).
Customer support or PR experience, especially in handling sensitive feedback.

🌱 Growth Opportunities

Develop expertise in brand voice alignment across diverse industries.
Recommend engagement and community strategy improvements based on trends.
Train and mentor new community managers as teams expand.
Contribute to social and PR strategy, using sentiment insights to inform messaging.
Own and optimize SOPs for review monitoring, escalation, and reporting.
Partner with marketing and CX teams to enhance overall reputation management strategy.

💼 Why You’ll Love Working With Us

Collaborative, feedback-driven culture.
Exposure to multiple brands and industries.
Opportunities to grow into strategic and leadership roles.
Work with a team that values empathy, responsiveness, and integrity.

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