Onboarding Specialist

Philippines

Full Time

Experienced

GrowthAssistant is looking for a proactive, detail-oriented team player to lead our client onboarding and support processes. In this client-facing role, you’ll guide new users through our platform, provide top-tier customer support, and continuously improve our onboarding workflows based on real-time feedback.

Company Benefits:

Work from home
PTO and Paid Holidays
Health insurance
Salary Range: PHP70-80K/month

Core Tasks:

• Client onboarding and training

• Customer support and troubleshooting

• Documentation and reporting

• Create a client-facing process for onboarding; maintain and edit process based on feedback from clients and internal team

Must-Haves:

• Experience with tools: Zendesk, Tango, Notion, Loom

• Strong organizational skills

• Strong, professional communication skills

• Strong attention to detail

• Team player

• Empower clients to independently resolve issues in the future

• Experience with onboarding in the past

• Client-facing experience

Nice-to-Haves:

• Familiarity with/previous experience with the automotive industry (specifically luxury brands like Audi, Genesis)

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Do you have at least 2 years of experience in client onboarding?*

Do you have experience with Zendesk, Tango, Notion, and Loom?*

Are you amenable to working in the graveyard shift?*

Are you comfortable working with a time-tracking tool?*

I hereby declare that all information provided in my application to GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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Onboarding Specialist

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