Customer Support Assistant

Philippines

Full Time

Experienced

We are looking for a detail-oriented Customer Support Assistant to join our team and become a true product expert. In this role, you’ll do more than just answer tickets; you’ll manage complex project setups, draft SOPs, and contribute to our growing knowledge base.

Want to learn more about the core responsibilities?

Ticket support through Zendesk.
Track feedback/requests in client-provided platform.
Escalate Tier 2 inquiries when necessary.
Answer customer inquiries via email, calls, and other communication platforms with templated responses
Follow checklist/template instructions for ad hoc projects.
Learn the client platform over onboarding, 90-day training, and become product experts
Analyze tickets for catered responses
Form fills in Adobe Acrobat
Project setups per checklists for account or general setup (data transfer and document creation)
Create Knowledge base articles - with AI and grammar tools, with client review
Coordinate with team members across the customer support group
KPIs: 1-2 hour ticket solve rate (quick-turnaround SLA), and the customer satisfaction rate.

Here's our ideal candidate:

2+ years of experience with client success and/or customer support is a must-have
1+ years of experience with Zendesk for ticket management
Strong written and verbal communication skills.
Experience with Slack, Zoom, and G-Suite for internal comms (the client also uses Loom, Adobe, Canva, and JumpShare; matching or similar experience works; client also willing to train on additional tools)
Experience with drafting SOPs.
Familiarity with construction is great, Saas experience ideal.

What’s in it for you:

100% Remote Work
Incentives: Attendance, Referral, and Anniversary
PTO and Paid Holidays
Maternity and Paternity Leaves
Health Insurance
Hourly Rate: starts at $4.5 (still open for discussion)

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What is your proficiency level with Zendesk?*

What is your proficiency level with communication tools such as Slack, Zoom, and Google Workspace?*

What is your proficiency level with grammar AI tools such as ChatGPT, Gemini, and Claude?*

Are you comfortable providing excellent customer support through phone calls, email, and chat?*

Are you comfortable working in US hours (EST, CST, PST, etc.)?*

Are you comfortable working with a time-tracking tool?*

Please provide the following:

1. Device specs
2. Internet Provider
3. Internet Speed*

I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

Human Check*

Submit Application

Welcome to GrowthAssistant's Career Page! Opportunities ranges from Digital Marketing to Customer Service.

Customer Support Assistant

Apply for this position