Operations Assistant (Zendesk, Airtable, and Notion Support)

Remote

Full Time

Experienced

We’re looking for a proactive Operations Assistant to support our fast-moving Startups and Nonprofits Program. You’ll handle operational and administrative tasks that keep our programs running efficiently — from managing tickets in Zendesk to reviewing startup applications and optimizing Airtable workflows.

If you’re detail-oriented, tech-savvy, and thrive in dynamic, cross-functional environments, this role is for you. You’ll play a key part in ensuring smooth program operations, accurate partner management, and top-notch customer support.

📍 Work Setup
   •   100% Remote
   •   Starts at PHP 65,000 per month
   •   Full-time | US Pacific Time Zone

🤝 What You'll Do

Manage and resolve daily Zendesk tickets related to billing and operations for startup and nonprofit programs.
Review and process new program applications using Airtable and Notion, verifying website legitimacy, email validity, and overall eligibility.
Maintain and enhance Airtable workflows, assisting with light automations and improving process efficiency.
Support partner management by troubleshooting marketplace issues (e.g., GetProven, BuiltFirst) and ensuring smooth offer claims.
Collaborate closely with CX, Billing, and Engineering teams for issue resolution, bug tracking, and process improvement.
Maintain documentation and update SOPs to streamline recurring tasks and scale operations effectively.

✅ Must-Haves

Hands-on experience managing Zendesk tickets (customer or billing-related).
Proficiency with Airtable, Notion, and Google Sheets for workflow tracking and data organization.
Excellent attention to detail — comfortable reviewing websites, verifying emails, and ensuring data accuracy.
Strong written communication skills, with the ability to collaborate across teams through Slack, email, and video meetings (Google Meet).
Fast learner with initiative; able to work independently and thrive in a fast-paced, dynamic environment.
Availability to work PST hours.

🌟 Nice-to-Have

Experience supporting startup ecosystems, accelerator programs, or nonprofit initiatives.
Exposure to GetProven or BuiltFirst marketplace environments.
Ability to build simple automations or advanced Airtable/Notion workflows.

🌟 Compensation and Benefits

Monthly Salary: starts at PHP 80,000
Attendance Bonus: $25 per month for perfect attendance
Performance Bonus
Anniversary Bonus
Referral Bonus: $300 per successful referral
Paid Time-Off (PTO):
- 7 days Holiday PTO
- 6 days Regular PTO
Healthcare Plan Provided
Parental Leave

💡 Why You’ll Love Working Here
You’ll be the operational heartbeat behind a program that empowers startups and nonprofits to grow. Your work directly supports innovators around the world — helping their ideas take off while building your own expertise in systems, automations, and partner management.

✨ Join us and make your mark where operations meet innovation! ✨

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Operations Assistant (Zendesk, Airtable, and Notion Support)

🤝 What You'll Do

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