Client Success Associate (Data and Reporting)

GrowthAssistant is looking for a Customer Success Operations Associate. Youu will play a critical role in driving operational excellence across our Customer Success team. You’ll ensure data accuracy, streamline CS workflows, and support systems that enable our teams to deliver exceptional service at scale. 

This role will work closely with and support the Senior CS Strategy & Operations Manager to execute strategic initiatives, automate processes, and optimize the team’s use of tools and data. You’ll be instrumental in helping the CS team focus on delivering value to customers by removing friction from day-to-day operations. 

You will manage CS tool administration (e.g., Gainsight, Salesforce), generate reporting, perform data updates, and maintain documentation for standard workflows. You will also serve as a key point of real-time support for CS teams, particularly those in Pacific Time (PST), ensuring continuity for our West Coast and APAC customer-facing operations. 

This is an exciting opportunity to shape the operational backbone of a high-growth Customer Success organization. 

Company Benefits:

• Work from home
• PTO and Paid Holidays
• Health insurance
• Salary Range: PHP70-80K/month

Responsibilities:

• Support CS Operations: Partner with the Senior CS Operations Manager to execute projects, troubleshoot workflow issues, and analyze data to support strategic decisions.
• Process Optimization: Identify, analyze, and improve existing Customer Success processes to enhance efficiency and effectiveness.
• Data Management & Reporting: Maintain accurate and up-to-date data within our CRM and other systems. Generate ad hoc reports on key metrics, highlighting trends and areas for improvement. 
• Tool Administration: Manage and administer Customer Success tools and platforms, ensuring seamless integration and functionality. 
• Documentation: Create and maintain documentation for processes, procedures, and best practices. 
• Real-Time Team Support: Be available during EMEA/EST hours to provide in-the-moment operations support for CS team members across time zones. 
• Data/Reporting: Provide data/reporting to CS team (as requested). 

Qualifications:

• Required proficiency in advanced Microsoft Excel, including pivot tables and data modeling. 
• Required proficiency in Salesforce CRM; Gainsight experience is preferred. 
• Strong attention to detail, analytical skills, and ability to proactively solve problems.
• Experience with database management and data querying from large databases is a plus. 
• Experience in operations, preferably within a Customer Success or Sales environment.
• Comfort working in EMEA/EST timezones to support regional CS teams.
• Intermediate to Advanced SQL skills (adapting existing queries, primarily).