Implementation Operations Coordinator (w/ HubSpot Exp)

Remote

Full Time

Experienced

We are looking for an Implementation Operations Coordinator to support customer implementations and field operations for a growing SaaS team. This role is focused on execution, systems hygiene, and logistics, not sales or customer support. You will help keep implementation records accurate in HubSpot, coordinate scheduling and travel for on-site visits, maintain clean trackers and documentation, and proactively flag blockers so the implementation team can move quickly and stay aligned.

This is a great opportunity for someone who wants to learn, grow, and build experience in operations, systems, and implementation support within a fast-paced, process-driven environment. You’ll work closely with Implementation Managers, gain hands-on exposure to HubSpot and operational workflows, and play a key role in keeping implementations organized, reliable, and on track as the team scales.

Salary Range: up to 90,000 per month | ($9/ hr)
Note: Rate/Salary will depend on your current competencies matched to the position's job description and requirements based on the assessment results.

The Benefits

Work Set-up: Permanent Work From Home
Attendance Bonus of $ 25 for every monthly perfect attendance
Performance Bonus
Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 years in service
Referral Bonus of $ 300 for every successful referral
Holiday Paid Time Off (PTO) for 7 days a year
Paid Time Off (PTO) for 6 days a year
Healthcare Plan

The Role:

Implementation Pipeline Support & “HubSpot Hygiene”

Keep customer implementation records accurate and current in HubSpot (primary system of record).
Ensure key implementation activities are reflected in the right deal stages/statuses so reporting and visibility are dependable.
Proactively flag missing info, stalled records, or “stuck” deals for follow-up by the implementation team.
QA / audit a sample of onboarding or implementation calls to spot talk-track inconsistencies and continuity gaps.

Task, Checklist & Template Support

Keep implementation templates, checklists, and trackers up to date (Google Sheets/Docs + Notion as needed).
Track task statuses and dependencies across in-flight implementations.
Flag blockers early and communicate clearly so Implementation Managers can act quickly.

Post-Launch Close-Out & System Clean-Up

Support post-launch close-out steps: confirming completed tasks are marked done, records are closed out properly, and the customer status is reflected correctly in systems.
Maintain organized project documentation and links so key information can be found quickly.

Scheduling & Field Logistics (Day-to-Day Priority)

Coordinate and schedule on-site customer visits for implementation team members (multi-time zone coordination).
Manage travel logistics end-to-end: flights, hotels, rental cars, itineraries, and calendar holds (using Ramp and Google Calendar).
Maintain a simple, reliable visibility system for where field team members are and when (shared calendars + trackers).

The Requirements: Must-Have

Excellent written comms and strong verbal comms, able to coordinate professionally across teams and external parties.
Strong operational instincts: high attention to detail, consistent follow-through, and comfort with repeatable workflows.
Proven ability to work independently after ramp, with proactive communication and escalation of risks/blockers.
Experience with:
- HubSpot (or comparable CRM like Salesforce) and comfort working inside pipelines/stages/records daily, Google Workspace (Calendar, Sheets, Docs), Slack/email
Comfortable with travel booking / coordination (flights, hotels, rentals) and calendar management.
Process-driven mindset: able to maintain clean systems and reliable trackers that reduce “death by a thousand paper cuts.

The Requirements: Nice-to-Have

Experience with Vitally (or CS platforms) and/or working through system sync inconsistencies.
Familiarity with Attention (call recordings) and documenting learnings from calls.
Prior experience supporting Implementation / Onboarding / Professional Services / Field teams.
Experience building/maintaining Notion documentation and SOP libraries.
Experience working in SaaS / B2B, especially where onboarding/implementation timelines are critical.
Experience with project management tools (Asana, Monday, Jira, etc.).

We are looking for someone who wants to grow within a team. Ideal candidates desire to learn and grow and take on more responsibilities along the way. Join our team now!

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*How did you ensure records were complete, up to date, and reflected the correct status? (Include examples of flagging missing info, stalled records, or inconsistencies.)*

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*Which tools did you use (Google Sheets, Docs, Notion, or similar)? How did you keep them updated as processes evolved?*

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*If yes, describe what you maintained and how it was used by the team.*

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*Examples: Asana, Monday, Jira, or similar. Describe how they supported your workflow.*

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This role offers a monthly salary of Php 90,000, depending on experience.

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I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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Implementation Operations Coordinator (w/ HubSpot Exp)

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