Healthcare Provider Support Specialist

Shift: 8:00 AM - 5:00 PM PST - (Sunday to Thursday)

Core Tasks:

• Act as the main point of contact for assigned providers via phone, text, and email during U.S. business hours. Owning calendars and support for 30-50 providers. 
• Manage daily calendars and scheduling requests — coordinate sessions, meetings, and availability adjustments.
• Proactively audit provider calendars on a daily basis to ensure no scheduling conflicts.
  Support providers with administrative requests such as form completion, document uploading, and internal ticket submissions.
• Triaging with other internal teams to provide answers to any support related inquiries for providers.
• Proactively follow up on outstanding tasks, ensuring timely resolution and clear communication with providers.
• Maintain accurate records and updates across our internal systems and platforms (e.g., EHR, CRM, scheduling tools).
• Triage provider questions and requests to the appropriate internal team (Operations, Finance, Tech Support, etc.) with professional and prompt follow-through.
• Provide a consistent, empathetic, and solution-oriented experience in every provider interactions.
   

Must-Have:

• 2+ years in administrative support, customer success, operations, or executive assistant roles.
• Exceptional English communication skills — both written and verbal — with a professional, warm tone.
• High responsiveness and ability to manage multiple inbound requests across different channels.
• Strong organizational skills and attention to detail; able to keep providers’ schedules and tasks on track.
• Tech-savvy and quick to learn new tools (EHRs, CRMs, internal ticketing systems).
• Comfortable asking clarifying questions and communicating openly with supervisors.
• Strong familiarity with multiple calendaring systems: Google, Apple as the primary systems
• Reliable availability during US business hours (8:00 AM - 5:00 PM PST) and willingness to work weekend shifts if needed.
• Ability to tailor communication approaches / styles based on provider preferences.
• Comfortable working across multiple channels: phone, SMS, email, and live video calls.
• Proactive ownership mindset - looking to not only support systems and workflows but improve them with time and experience.

Nice-to-Have:

• Experience in telehealth or mental health administration. 
• HIPAA certification. 
• Familiarity with Zendesk, Theranest (EHRs), or similar systems.
• Prior support experience for multiple stakeholders or clients simultaneously.
• Background in healthcare operations or provider relations.