Trading Platform Support Specialist

Remote

Full Time

Mid Level

GrowthAssistant is seeking a skilled and motivated Trading Platform Support Specialist. As a Trader Support Specialist, you’ll support our global community of futures traders by offering expert guidance on platform tools, account rules, and trading challenges. This role requires deep familiarity with retail futures trading and the platforms we support (like Rithmic, NinjaTrader, and Tradovate). You’ll act as a translator between traders and our internal systems—ensuring they get the clarity, troubleshooting, and support they need to stay focused on performance.

Core Tasks:

Serve as the front-line contact for trader issues via chat, email, and support tickets.
Troubleshoot platform problems (e.g., order rejections, charting errors, data feed delays).
Help traders understand challenge rules (consistency targets, max loss, resets).
Walk users through setup across platforms like Rithmic, NinjaTrader, and Tradovate.
Track and categorize common trader issues; contribute to our help center and macros.
Escalate edge cases (e.g., payout questions, account lockouts, platform bugs) to the appropriate teams.
Stay up-to-date on platform updates, margin changes, trading hours, and platform behavior across supported systems.

Must-Have:

Hands-on experience trading futures on platforms like Rithmic, NinjaTrader, or Tradovate.
Experience working in a prop firm or futures brokerage environment.
Experience guiding users through software tools or trading platforms
Solid understanding of trading concepts: margin, leverage, order types, drawdowns, etc.
Comfortable answering support questions with speed and empathy.
Clear, concise communicator with strong written support skills.
Self-starter who can work independently in a remote environment.

Nice to Have:

Familiarity with common trader tooling (trade copiers, automation tools, indicators).
Ability to record or document simple Loom videos or guides to help explain fixes.
Additional platforms: Trading View, Motivwave, Quantower, SierraChart
Experience with Intercom support software

Durable Skills:

Ability to adapt to change and work in ever-moving environment
Confidence and competence to adopt change

🌟 Perks & Benefits

Salary: Up to Php 70,000/ $7 hr depending on experience
Yearly Performance Evaluation
Anniversary Bonus: PHP 5,000 (1st year), PHP 10,000 (2nd–4th years)
Referral Bonus: $300 per successful hire
7 days Paid Holiday Off
6 days Paid Time Off
Healthcare Plan
Maternity Leave
Paternity Leave

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This role offers a monthly salary up to Php 70,000 depending on experience. Please confirm if your salary expectations are within this range. If not, indicate your expected salary*

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I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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Trading Platform Support Specialist

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