LATAM - Database Management and Travel Assistant

Remote

Full Time

Mid Level

GrowthAssistant is seeking a skilled and motivated LATAM - Database Management and Travel Assistant. This role focuses on maintaining and expanding a comprehensive hotel contact and metadata database, primarily through outbound hotel outreach and data entry. The position also supports customer service follow-ups, travel coordination, and various administrative tasks to ensure smooth operations and an improved guest experience.

Important Information:

Interviews will be conducted in English.
Please submit your résumé in English.

Core Tasks:

Add and maintain hotel metadata and contact data set for almost every hotel in North America through QA review of AI-generated hotel proposals and verification of complex hotel data inside the admin app (70%)
- Sometimes this will be on-demand with time constraints, as needed to support gaps in the product dataset
- Otherwise this will be working through a large list and compiling over longer period of time
- Complete project to build out the North America hotel group data set
- Potential to expand the assistant's role to support inventory in other markets afterwards
Contact hotel partners via phone when necessary for follow-up edge cases to inquire about unanswered customer requests within their system (20%)
Perform ad hoc administration / data entry / reporting work (10%)

Must-Haves:

2+ years coordinating group travel or hospitality background
Strong attention to detail
Experience with outbound calling at volume, great service level
Basic to intermediate Excel/Sheets experience
Exceptional written and verbal English communication skills
Familiarity with GMail and slack for internal comms
Ability to work EST or PST hours

Nice to Haves:

Experience reviewing or QA-ing operational workflows
Familiarity working alongside automated or AI-driven systems
Light people-management or team-lead exposure (optional bonus)
Experience with project management tools
Experience contacting North American hotel groups for bookings and updates

Durable Skills:

Needs ability to context switch between data entry/management & outbound follow-up w/ hotels
Comfort & expertise in outbound calls; ability to follow & navigate a script
Comfort with repetition - often doing data entry/managemet/clean-up
Organization

KPI’s:

Call Volume: Estimated 70-80 hotel contacts per day (6-10 contacts per hour)
Contact Efficiency: One good contact every 10 minutes (conservative estimate) or potentially 3-5 minutes per contact when efficient
List Completion: Working through a large list of hotels row by row (estimated near 10,000 listings total)

🌟 Perks & Benefits:

Salary: Up to $8/hr
Yearly Performance Evaluation
$25 Attendance bonus
Referral Bonus: $300 per successful hire
7 days Paid Holiday Off
6 days Paid Time Off

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LATAM - Database Management and Travel Assistant

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