Billing & Collections Specialist

Remote

Full Time

Experienced

Are you a proactive communicator who thrives in a fast-paced environment? Join our growing team and help us streamline our financial operations!

📍 Work Setup

100% Remote
Starts at PHP 55,000 per month
Full-time | US Eastern Time Zone

🌟 About the Role

We are looking for a dedicated Billing & Collections Specialist to manage our dealer client accounts. In this role, you won’t just be "chasing payments"—you will be building professional relationships, navigating billing complexities, and ensuring a seamless financial experience for our partners. You will handle a mix of proactive outreach (reminders) and reactive collections (delinquent accounts), making roughly 50–100 calls per day.

If you have a sharp eye for detail and can turn a "difficult" conversation into a positive outcome, we want to hear from you.

🤝 What You'll Do

Proactive Outreach: Conduct calls daily to remind clients of upcoming bill due dates to prevent lapses.
Collections Management: Handle reactive calls daily to resolve overdue or delinquent accounts.
Account Analysis: Research account history in Chargebee and HubSpot before making contact to ensure accuracy.
Data Integrity: Maintain meticulous notes on every interaction and assist with manual reconciliation between our CRM and billing platform.
Internal Collaboration: Work closely with our Finance team to escalate complex cases and reduce the current collections backlog.

✅ Must-Haves

Communication Excellence: Near-native verbal and written English skills. You can follow scripts but also think on your feet.
Collections Experience: Proven track record in high-volume outbound/inbound collections calls.
Tech-Savvy: Proficiency with Chargebee (or similar billing software) and HubSpot (or similar CRM).
Soft Skills: A "firm but fair" approach; the ability to maintain professionalism with unresponsive or difficult clients.
Detail-Oriented: Exceptional record-keeping skills—if it didn't happen in the notes, it didn't happen!

🌟 Nice-to-Have

Direct, hands-on experience with the HubSpot + Chargebee ecosystem.
Previous experience working within the SaaS or Automotive industries.

💰 Compensation and Benefits

Monthly Salary: starts at PHP 55,000
Attendance Bonus: $25 per month for perfect attendance
Performance Bonus
Anniversary Bonus
Referral Bonus: $300 per successful referral
Paid Time-Off (PTO):
- 7 days Holiday PTO
- 6 days Regular PTO
Healthcare Plan Provided
Parental Leave

🚀 Why Join Us?

We value our team members' growth and provide a supportive environment where your contributions directly impact the company's bottom line. We offer competitive compensation, a 100% remote work setup, and a culture that celebrates performance and integrity.

Ready to take the next step in your finance career? Apply now and help us build a more efficient future!

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Billing & Collections Specialist

🌟 About the Role

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