Member Support Specialist

• Work from home
• PTO and Paid Holidays
• Health insurance
• Salary Range: PHP70-80K/month

• 1–3 years of experience in customer support, client services, or a member-facing operations role.
• Has 1+ experience using CRM (preferably Salesforce, basic such as contacts and email management, data entry, and maintenance).
• Comfortable communicating directly with members via email. You can write clearly, empathetically, and professionally, with a tone that builds trust and reflects the brand.
• Highly responsive and organized. You manage your inbox efficiently, follow through on tasks, and prioritize effectively in a fast-moving environment. 
• Comfortable conducting online research to verify firm and contact details. You know how to navigate websites, LinkedIn, and public data sources to confirm information with accuracy and confidence. 
• Detail-oriented and process-minded. You are confident working across high-volume workflows and take pride in accuracy, consistency, and execution quality.
• Comfortable learning and navigating internal systems, including tools used for CRM, task management, and support documentation. 

Nice-to-haves:

• Familiarity with email sequencing. 
• Experience with project management software, preferably Notion. 
• Experience making/taking client phone calls. 

Core Tasks:

• Recurring Workflow Execution: You will own and execute high-volume operational workflows that support the client's buyside member experience. This includes reviewing and verifying member-submitted data, processing agreements, enriching profiles, updating Salesforce records, and managing task queues across dashboards and internal systems. 
• Email-Based Member Support: You will respond to inbound help requests from buyside members and follow up on replies to the proactive outreach campaigns. Your email communication will be clear, thoughtful, and aligned with the brand's tone, helping members navigate the platform and resolve issues efficiently. 
• Account and Project Review: You will conduct structured reviews of buyside accounts and active projects to ensure data accuracy, account integrity, and compliance. You will flag inconsistencies, apply firmographic corrections, and surface gaps in information as needed. 
• CRM and Platform Hygiene: You will help maintain the integrity of CRM and member-facing data. This includes updating firm and contact records, resolving suspended or outdated entries, identifying misclassified projects, and ensuring key fields are complete and accurate. 
• Process Adherence and Tooling Proficiency: You will become fluent in internal systems and operational playbooks, using the right tools and workflows to complete tasks efficiently and consistently. You will help ensure platform operations remain reliable, scalable, and easy to support. 
• Cross-Functional Support and Documentation: You will collaborate with internal teams to surface patterns in member questions, product issues, or workflow gaps. You will contribute to internal documentation and support resources to help scale our operational knowledge base.