Concierge Assistant

Philippines

Full Time

Experienced

GrowthAssistant is seeking a high-level Concierge Assistant to play a key role in ensuring our clients feel supported, guided, and valued throughout their journey. In this role, you’ll serve as a trusted advisor, providing empathetic, thoughtful, and personalized assistance through email and chat. If you’re passionate about customer care, detail-oriented, and thrive in creating meaningful connections, we’d love to hear from you.

Company Benefits:

100% Remote Work
Attendance, Anniversary, and Referral Incentives
Paid and US Holiday Time Off
Health Insurance
Yearly Performance Evaluation
Monthly Salary: PHP70-80K

Responsibilities:

Manage, communicate, and respond to our customers via email and chat.
Understand customers’ needs and provide them with appropriate personalized solutions.
Act as a trusted advisor to couples, providing guidance, best practices, and recommendations to maximize their experience with our products/services (while collaborating with our research, product, and logistics teams).
Build strong relationships with couples by providing trust, empathy, and professionalism.

Who We're Looking For:

The ideal candidate has a “get it done” attitude and takes the initiative while being resourceful and maintaining a positive attitude.
Strong verbal and written interpersonal and communication skills, with the ability to effectively engage and connect with couples.
Excellent problem-solving skills and the ability to think critically and creatively to resolve issues.
Polite, empathetic, patient, trustworthy, and passionate about customer care, with the ability to make people feel at ease.
Demonstrated ability to work collaboratively with cross-functional teams.
Independent, detail-oriented, organized, and able to follow instructions precisely.
Experience as a concierge or in customer service or a related role is an advantage.

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I hereby declare that all information provided in my application with GrowthAssistant is accurate, complete, and true to the best of my knowledge. I understand that any inconsistencies found in the information provided at any stage of the recruitment process may result in the automatic rejection of my application. I understand and acknowledge that I will no longer be considered placeable with GrowthAssistant if any discrepancies are identified.*

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Concierge Assistant

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