Sr. eCommerce Support Specialist

Remote

Full Time

Experienced

The Sr. eCommerce Support Specialist supports the end-to-end logistics, procurement, and lifecycle management of devices across U.S. and international markets.

This role sits at the center of hardware fulfillment—owning operational execution for device orders, shipment issue resolution, reporting, and catalog management. You’ll work cross-functionally with logistics partners, distributors, internal data teams, and product leadership to ensure seamless hardware operations at scale.

This is a hands-on, systems-driven role that requires strong ownership, attention to detail, and comfort navigating real-world operational challenges.

What You’ll Do

PRIMARY FOCUS

1) Device Logistics & Order Support

Provide day-to-day operational support for U.S. and international hardware orders (MacBooks, Lenovo devices, monitors, accessories, etc.)
Coordinate with logistics partners (primarily UPS) to resolve time-sensitive shipment issues (reroutes, replacements, lost packages)
Manage device storage, redeployment, and lifecycle tracking, including onboarding and offboarding workflows
Support international hardware procurement across 130+ countries, including distributor coordination and inventory validation
Troubleshoot fulfillment issues independently, escalating only when necessary
Create and update process documentation as workflows evolve

2) Reporting & Operational Monitoring

Compile and submit templated manufacturer reports (Excel-based submissions via partner portals)
Monitor dashboards in Looker (BI tool) and validate data accuracy
Coordinate with internal data teams on dashboard refinements and reporting updates
Share operational summaries with internal stakeholders for visibility into hardware performance

SECONDARY TASKS AN/D/OR GROW-INTO MOTIONS

1) Vendor & Distributor Operations

Source inventory through approved distributors; validate pricing, availability, and compatibility
Maintain operational coordination with vendors and manufacturer partners
Support weekly and recurring manufacturer reporting (e.g., Apple sales reports with strict deadlines)
Ensure accurate transaction records and maintain visibility across systems (including Stripe where applicable)

2) Catalog Management & Product Data

Maintain and update curated hardware catalog (pricing, availability, specs, descriptions, images)
Enrich product data to support role-based hardware recommendations
Monitor inventory accuracy and flag discrepancies
Support merchandising and organization within the internal eCommerce platform
Assist with new product additions and catalog expansion

3) Cross-Functional Coordination

Partner closely with Hardware GM and product support teams
Coordinate with broader support teams to resolve hardware-related issues holistically
Communicate proactively via Slack and Google Workspace

What We’re Looking For

3+ years of experience in eCommerce, hardware operations, logistics coordination, or technical product operations
Experience working within an eCommerce platform
Proven experience coordinating order fulfillment and resolving shipping/logistics issues
Strong professional communication skills, especially during escalations or time-sensitive situations
Strong proficiency in Google Workspace (Sheets, Docs, Gmail)
Experience working in Excel (templated reporting, data validation)
Comfort navigating vendor portals, distributor systems, and operational tools
High attention to detail and ability to manage time-sensitive workflows
Ability to work independently and make operational decisions without constant oversight
Strong written communication skills in Slack-heavy environments

Nice-to-Have

Experience in a B2B, SaaS, or IT services environment
Experience with BI tools (Looker, Tableau, Power BI)
Exposure to Stripe or payment transaction platforms
Experience with hardware procurement or IT equipment lifecycle management
Familiarity with data enrichment or catalog merchandising best practices

Durable Skills

Independent problem-solving in ambiguous, real-world operational scenarios
Ownership mentality over logistics workflows and device lifecycle
Calm under pressure during time-sensitive situations
Strong pattern recognition and process improvement instinct
Ability to navigate multiple systems simultaneously
Cross-functional communication and stakeholder alignment
Process-oriented mindset with a bias toward documentation

Why You’ll Love Working Here

At GrowthAssistant, you’ll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.

Apply today and take the next step in your career with GrowthAssistant!

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Which tools or systems have you worked with regularly (select all that apply)* eCommerce platformsVendor or distributor portalsExcel (templated reports, data validation, formulas)Google Workspaces (Sheets, Docs, Gmail)BI tools (Looker, Tableau, Power BI)Payment platforms (e.g. Stripe)None of the above

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Sr. eCommerce Support Specialist

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